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What is OmniPersona?OmniPersona is a mobile application developed by ecrop, designed for secure user authentication, KYC/AML verification, and transaction authorization within the ecrop platform. It provides an easy and compliant way for users to manage their identities and secure transactions.
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How do I create an account?To create an account, download the OmniPersona app, follow the guided signup process, and complete email verification. For identity verification, additional steps such as KYC/AML verification may be required.
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I forgot my password. How can I reset it?If you forget your password, use the "Forgot Password" option in the app. You will receive an OTP via email to reset your password securely.
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How do I complete the KYC/AML verification process?OmniPersona integrates with PostIdent for seamless identity verification. You can choose between PostIdent Classic, Video Ident, or eID verification options within the app.
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Where can I find my cryptographic key pair?Your cryptographic keys are securely generated and stored within the app. Private keys remain on your device, while public keys are used for backend verification and transaction signing.
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How do I report a technical issue?If you encounter technical issues, you can reach out to our support team using the contact methods below.
Contact Our Support Team
We offer multiple channels for support to ensure your issues are addressed quickly and efficiently.
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Email Support: Reach us at support@ecrop.de for any technical issues or general inquiries.
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Live Chat: Use the live chat below for assistance during business hours (Cookie consent required).
Business & Partnership Inquiries
For business collaborations, partnerships, or white-label solutions, please contact us at info@ecrop.de.
Legal & Compliance
OmniPersona complies with GDPR and industry security standards to ensure the protection of user data. For privacy-related inquiries, please visit our Privacy Policy.
OmniPersona End User Support
Need Help? We're Here for You!
Welcome to the OmniPersona Support page. If you have any questions, encounter issues, or need assistance with the OmniPersona app, you’ve come to the right place. Our team is dedicated to providing you with the support you need to ensure a seamless experience.